I don't think the question that you've asked is answerable, except perhaps by an expert with that particular software and that particular material model. But let me try to answer a slightly different question that may be helpful to you:
What strategy can I use to determine why my finite element software is not working?
The first thing you want to do is to try to reduce the size of the model. E.g. if you have a 1 million node model, cut out a 500,000 node sub-model and see if it still reproduces the problem. If it does, cut that in half, and keep going until you've got the smallest possible model that still reproduces the problem. Yesterday I was having a problem with ANSYS and I was able to reproduce my problem with literally 1 element (turned out one of their default settings was, in my opinion, stupid).
At some point in the process you may cut out a part of the model and find that suddenly it starts working. Then go look at the part you cut out. Take the part you cut out as a sub-model on its own. Does it reproduce the problem by itself?
This process of simplifying / reducing the geometry may often lead to the issue. But sometimes you will get down to a very simple model, handful of elements, and you still have the issue. Then start looking at other things. You mentioned hyperelastic material model. I'm not familiar with hyperelastic materials, but in general I know a lot of this non-linear types of models usually have many different options with varying tradeoffs of accuracy versus complexity. Full non-linear THING, partially non-linear THING, linearized THING, etc. Start playing with these options. Sometimes you might not even understand what an option does, just turn it on or off anyway.
Hopefully, by this point, you've been able to at least isolate the problem. You might not have been able to solve the problem, but you've been able to isolate it. Then, you can come back to stack exchange, your software vendor, or another expert in your field and ask them a very specific question: when I run this very simple model with option A on it works and when I run with option A off it fails, can you help me understand why? That type of question is much more likely to get an answer than the extremely broad question you've asked here.