I have faced a problem with ITYS E-3KVA UPS device. While operating in the in-line mode the measured neutral-ground voltage is almost equal to zero. However, during the battery mode the neutral-ground voltage is equal to 102 V. Knowing that the UPS is properly grounded and the wiring network was checked many times and everything was ok. This neutral-ground voltage caused a serious damage to the medical devices we use. Could you please provide me with a thorough analysis, from your point of view, and tell me how to overcome this problem. Thanks in advance

  • $\begingroup$ What did the manufacturer say when you contacted them? $\endgroup$ – hazzey Feb 25 '19 at 21:26
  • $\begingroup$ They did not even respond!!! That's why I posted this question here $\endgroup$ – Modhubaibi Feb 27 '19 at 3:37
  • $\begingroup$ How are you operating in battery mode? If you unplug from the wall, it is to be expected you will float relative to building ground. Another question is when you see the 102 VAC, are you confident you are not seeing the capacitance through the switch. A way to tell is to load it down. If it is capacitance, the voltage will drop to zero with a load. $\endgroup$ – user1683793 Feb 28 '19 at 17:34
  • $\begingroup$ @user1683793 We don't unplug from the wall ! this problem shows up when the grid electricity is off. Regarding the switch capacitance, I will carry out the idea u proposed. $\endgroup$ – Modhubaibi Mar 1 '19 at 3:52
  • $\begingroup$ @user1683793 Thanks a million $\endgroup$ – Modhubaibi Mar 2 '19 at 3:11

This was more complicated than I thought. The APC web site says

While "On Battery," safety agencies ... require the UPS input connections to be disconnected from the utility input to prevent "backfeed" power/voltage from the UPS batteries being applied to the UPS input terminals. Because the Neutral must also include this "backfeed" protection ..., the output Neutral to Ground voltage will "float" to approx half the voltage between output Line & Neutral. For a 230Vac system, the N-GND voltage can be 115Vac.

They don't want you to backfeed so you don't electrocute the workers trying to fix things.

APC goes on to say:

If the UPS output must have a N-GND connection for zero volts while the UPS is "On Battery," an output isolation transformer must be attached to the UPS output so that a new N-GND connection can be made without creating a ground loop.

If it were my equipment, I would open it up and connect neutral and ground, with an interlock so you have to be physically disconnected from the mains to make the connection.

Another idea is to have a transfer switch such as is used with a generator. When the circuit is to be powered from the generator, you are physically disconnected from the mains. If you wire it correctly you could have the N-GND connection with a transfer switch. This is not a UPS but it will keep you from blowing up your equipment.

I think your best bet is to get the isolation transformer. It would not be as much fun as reworking the equipment but it also won't void your warranty.

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