SoThere are so many misrepresentations in the references it is difficult to answer.Basically Basically, crude oil in tankers is not heated. If viscosity is too high for effective pumping ,the the most likely action is to add a low viscosity oil. This will be done at the crude source.
A very simple distillation "topping plant", will separate light material from a crude to dilute the heavy crude. This was done at a few Venezuelan oil fields with notoriously high viscosity crude, but I don't know if they are now in production.
For older tankers with boilers ( notnot diesels) the fuel for the boiler is heated to improve spray from the burners. For anyone actually interested in tankers, WikiWikipedia has a reasonable summary under "oil tankers". As far as heating is concerned, it is not mentioned and the diagrams show no steam piping in the holds; Theit is the familiar old "difficult to prove a negative""difficult to prove a negative".